TERMS & CONDITIONS
Last updated: 2026
1. DEFINITIONS
"Company" means dreamshower Renovations Ltd, registered in England and Wales.
"Client" means the person or entity entering into this agreement.
"Works" means the bathroom renovation services described in the selected package.
2. SCOPE OF WORK
The Company agrees to carry out the Works as described in the chosen package (Silver, Gold, Platinum, or Diamond). Any variations must be agreed in writing and may incur additional charges.
3. DEPOSIT & PAYMENT
A 50% deposit is required to secure your installation slot. The remaining 50% balance is due upon satisfactory completion of the Works. All payments are processed via Stripe. We never store your card details.
4. SURVEY
A home survey will be booked within 48 hours of deposit receipt. The survey confirms measurements, access, and feasibility. If the survey reveals additional work not covered by the package, a revised quote will be provided before any work begins.
5. INSTALLATION TIMEFRAME
Estimated installation timeframes (5–10 working days depending on package) begin from the agreed start date. Delays caused by the Client (e.g. lack of access, late material decisions) may extend the timeframe.
6. MATERIALS
Materials included in your package are selected during the configuration process. Substitutions may be made if a selected material becomes unavailable; the Client will be notified and offered alternatives of equal or greater value at no extra cost.
7. CANCELLATION & REFUNDS
- Cancellations within 48 hours of paying the deposit: full refund.
- Cancellations after 48 hours but before materials are ordered: 75% refund.
- Cancellations after materials are ordered: refund less material costs already committed.
- Cancellations after installation has begun: no refund; balance may still be due for work completed.
8. WORKMANSHIP WARRANTY
All installations carry a workmanship warranty as specified in your package (2, 5, or 10 years). Manufacturer warranties on fixtures and materials are separate and passed directly to the Client. The warranty covers defects in workmanship only, not damage from misuse, lack of maintenance, or normal wear and tear.
9. LIABILITY
The Company carries full public liability insurance. The Company is not liable for pre-existing structural issues discovered during installation unless caused by the Company's negligence.
10. DISPUTE RESOLUTION
Any disputes shall first be addressed through mediation. If mediation fails, the courts of England and Wales shall have exclusive jurisdiction.
11. DATA PROTECTION
Client data is handled in accordance with our Privacy Policy and the UK Data Protection Act 2018 / UK GDPR. We do not share your data with third parties except as necessary to fulfil the Works (e.g. delivery addresses for materials).
By paying your deposit, you confirm that you have read, understood, and agree to these Terms & Conditions.